How to Collaborate to Resolve Conflicts

Hello, everyone!

I am Susan, and I am your Labor Relations consultant in this clothing department store. My job is to help you in resolving all kinds of problems during work. Today I will give you a short training about how to collaborate to resolve conflicts and hope it will help all the employees here that attend this training. In this training, three typical situations will be given and analyzed: the negative comments from other customers lead to the target customer to abandon the purchase plan; clients are reluctant to make their final decision; customers raise some extreme requirements.

For the first one, the situation happens when many customers are selecting the goods in the store at the same time. Then our employees should guide the different customers in different directions to avoid their communication between each other. For the second, the employee A can make talks with the other employee B when she finds that B’s customer hesitates to buy the product if A is introducing the same product to another client. Then A can imply the customer to make the decision as early as possible through her answers to B. In the last situation when customers make some requests that we can’t afford, employees can resort to their leaders, or colleagues, or company policies, to shift the attention. By that way, it can prove that our employee works hard to provide the best products or services to the customer and then can easily get the understanding from the customers.

To summarize this training, collaboration in the work is very important. It can help us to solve successfully various conflicts with clients. Hope this training will help a lot to each of you. If you still have doubts, please feel free to contact me. Thanks for listening.